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Thème :Services en ligne en général
Credit card companies have done a great job providing their customers with e-mail alerts for
statement availability, payment due or past due notices or fraudulent activity. As a small business
owner I am amazed at how much correspondence that the government sends me. Rather than receiving
government notices regarding my business I would appreciate it if the government sent me alerts to
let me know when my source deductions or HST payments were due as well as confirmation that all
payments h...
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Thème :Services en ligne en général
Privacy becomes a very big concern when so much data is consolidated and stored. How will this data
be secured from external attack or unlawful use from within? Who gets access to what information?
What happens if someone looses their phone after it has become the keeper of our electronic identity
and portal to government services? Could any data collected be used against a citizen in a legal
case? What about use by political parties to profile voters and "robo-call" them? There are
countles...
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Thème :Services en ligne en général
Am I the only person who thinks ubiquitous electronic tracking is creepy? How on earth can I ensure
that my information is not being traded, sold, or put on a list for services I "may be interested
in". Even worse, how can I be sure my private information is not subject to hackers, identity theft,
or left on some civil servant's open laptop? This project need far more reassurance as far as I'm
concerned.
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Thème :Services en ligne en général
Tax return assessments are available online but the final document is a mailed paper one that has
explanations that are important. This should be electronically delivered. Same goes for all the
services listed in the idea title, some of which are still entirely paper based. And the end client
should be able to communicate to these services by secure email.
No paper services for
Internet-savvy end users. End users would print if they needed to do so.
At present
communicating with Govt...
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Thème :Services en ligne en général
I love the fact that the government has come into the modern age of electronics and citizens can
file their taxes using e-file. Ibelieve this service needs to go one step further and also supply
the software tools to prepare the tax forms. It would convince a lot more taxpayers to use this
service.
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Thème :Services en ligne en général
Am getting on in years. A list of things to do or to think of besides a will/testament would help me
to get ready for that time.
I want to make things easy for people that are left behind.
Checklists like this would help with all sorts of things.
So, you've had a baby checklist
So,
you're travelling checklist
So you've just been laid off checklist
etc...
I think these little
mini roadmaps would be great
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Thème :Services en ligne en général
E-services would be ideal for routine renewals. When renewing your passport or drivers licence,
especially when your information hasn't changed, an e-service would work well. The hours of many of
these services require people to take time off of work. Also being able to book appointments for
these services if needed would also reduce the time wasting line ups.
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Thème :Services en ligne en général
Our current system of government made decision-making possible in a world where two-way
communication between vast numbers of citizens and government was slow and difficult. This framework
is out of date and internet facilitated e-services can now organize two-way communication between
vast numbers of people very quickly.
Social news websites such as Reddit demonstrate the speed
and efficiency of community-based idea generation and ranking. The conversations are organized into
threads and...
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Thème :Services en ligne en général
My wife and I currently have power of attorney over her mother, who is suffering from Dementia.
Being able to access all services online (i.e. old age security, Canada Revenue Agency), fill in the
necessary forms online and being able to change her contact info so that important documents are
mailed to us (rather than ultimately lost by her) would make life MUCH easier!
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Thème :Services en ligne en général
I would like to see better health care tracking opened up to Canadians. Not only would it be
beneficial for the patient to be able to access his/her own records (via Smartphone or website), but
it would also be beneficial for physicians and health care providers to access records from remote
locations. I understand that this is what E-health is about to a certain extent, but that project
hasn't come to fruition. I would love a service that allows me to have access not only to my own
medic...
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Thème :Services en ligne en général
It would be very helpful to have a secure access site where a user could tick off on a menu
particular information (age, health, employment, etc) and then based upon that input the federal
and/or provincial services applicable would be generated. This could be in addition to or
alternative to a messaging system where the government sends information to me, instead I am the
initiator of the requests. The reason I like this is I do not want to receive contact messages that
may not be timely f...
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Thème :Services en ligne en général
The CRA currently knows how much you contribute to RRSP's and pension plans via your tax filing. Why
not help people with their retirement planning and help them project their TOTAL expected retirement
income based on how much they have put away via their tax filings? The government could combine this
with the government program projections (CPP currently gives projections) to give people a rough
estimate of what they could expect if they were to retire at a certain age if they continued to
co...
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Thème :Services en ligne en général
faces can be altered, or in some cases where social or religious norms dictate that the face should
not be shown fingerprint scanning could serve as an additional validation tool until retinal
scanning becomes a more affordable option
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Thème :Services en ligne en général
I admit I am not fully confident of the government's ability to protect my private information.
Distrust of politicians runs rampant because everyday we are confronted with some new subterfuge
(see: F-35). We have a government that cannot adequately enforce a DoNotCall list. Whatever is
done with our personal information must be done transparently, must employ the highest possible
level of encryption, and must have checks and balances in place to make sure that what we are TOLD
is being ...
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Thème :Services en ligne en général
My friend had his identity stolen a few years ago and it was a complete nightmare. The thief tried
to open up a line of credit with a new bank (but failed). The thief also went after his existing
bank accounts. Despite asking his bank to put an alert on his bank account and asking them to
disable online banking, the bank continued to let the thief call in (via telephone banking), answer
a security question, reset his password and continue accessing his account. I find the banks value
cus...
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Thème :Services en ligne en général
In my opinion this is a push poll, in the sense that it transparently spins the advantages of
eservices. It cites advantages but greatly underplays disadvantages. It also does not indicate the
alternative of personal service. It suggests to me that this is an exercise in trying to cultivate
enthusiasm for Canadians to use online services instead of personal services provided by
knowledgeable and informed public servants. In addition it advances the idea that Canadians should
pay for thes...
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Thème :Services en ligne en général
Each government Service should allow optional feedback from clients on the services they provide.
This information should go to the person/people being evaluated, their manager and be available for
public viewing. The feedback could be positive or negative, but hopefully constructive. It should
be used in evaluation of the service providers and evaluation of the value of the service.
Currently government workers have no incentive to improve their service to their clients. If their
jobs...
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Thème :Services en ligne en général
I would like on-line access to my health records. As it is now I have tests performed (ie. blood)
and three months later I'm they are "OK". I'd like a more detailed report that I can study myself.
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Thème :Services en ligne en général
A special lane could be used for registered Canadians to use an electronic passport and preclear
immigration and customs prior to setting foot on Canadian soil. I am not referring to Nexus which
requires an iris scan (because I have had cataract surgery I often have to repeat the scan).
Frequent travellers could register and then use their smartphone or laptop to advise when they would
be arriving into Canada (some advance notice would be required). Based on travel history and using
somet...
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Thème :Services en ligne en général
I am just concerned that it would be too easy to have your information intercepted by unscrupulous
people.We have recently heard about how the cars used by Google Earth that were going around taking
pictures for their street view program were gathering information such as e-mail addresses,
passwords, etc. ( they were fined $25,000.00!) It is so easy today for people to gather this
information from unsuspecting users who are accessing the internet with their wireless tablets and
smartphones....
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Thème :Services en ligne en général
Provide an eservice that offers all Federal, Provincial and Municipal Government voting Privileges.
The benefits here would not only be convenience to the voting public, but perhaps even moreso in the
form of motivating a much higher voting participation rate, particularly amongst the younger
generation who currently are less involved than their parents' generation.
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Thème :Services en ligne en général
Have a personalized web page where one can access any department that would be relevant to one's
needs, rather than a general website which takes up time navigating the various departments.
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Thème :Services en ligne en général
Some provinces have provincial adoption lists/sites of children seeking placement, however, many
smaller jurisdictions do not. It would be nice to have a secure, online environment, where if a
person shows genuine interest in adopting a child can apply for access to the site where they can
see children in either their own, or nearby province(s), that are available for adoption. This
process is difficult enough as it is since where I live they won't even tell you if there are any
children ...
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Thème :Services en ligne en général
Clearly there is a large component of the population that will totally embrace this new concept, and
ultimately will reduce overall contact time for simple activities across the country.
There is also
a few smaller components of population that may struggle with the concept and would most likely
need/want some direction. Elderly (can not keep up with service advancements), language restricted
etc etc..
Local offices should be created with technology and subject matter experts to assist
peop...
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Thème :Services en ligne en général
For all the services that may become available, I would like to see a commitment to plain language
approaches applied. This would mean that information would be provided in terms that are readily
understandable by the population, formatted to make reading easier, and designed with more intuitive
online navigation options.
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Thème :Services en ligne en général
E-Services should easily be covered by current tax revenue. While their may be some up-front costs
for set up, an e-service system should ONLY be set up if it not only ensure easier access to
government service but also costs less due to the reduced need for kiosks, government offices,
postage, etc.
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Thème :Services en ligne en général
My life has been spent in the telecommunications industry and it has brought me in close contact
with many of the technologies used in the IT side of the business and all of the things that can and
do go wrong. Is there a single person who walks among us that hasn't had a battle over incorrect
billing, mistaken identity etc. as a result of either malicious behavior or human error?
Yes we
are all concerned about Big Brother having too much control and all of the sinister implications of
tha...
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Thème :Services en ligne en général
EVERY user of government services would need a SIN (for dependents, their information could be
linked to the SIN of a guardian). The SIN would be the user account, and the ID Validation could be
facial recognition software (limiting the use to those computers with web-cams which should be ALL
in the very near future)
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Thème :Services en ligne en général
Many elderly people are not computer savvy nor even
computer owners. This eservice stuff sounds
fine, but the elderly are potentially omitted...can they take or post a photo? And they are a large
segment of the population..
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Thème :Services en ligne en général
Governments at all levels send out a lot of notices for taxes, benefits etc. Allow people to opt in
for electronic notification via email or on their smart phones. They could be notified they have an
online notice or send the actual notice, it would be the individual citizens call as to their type
of notification.
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Thème :Services en ligne en général
Because passports are valid for several years & take a longish time to replace I would likely
benefit from receiving a, say, 6-month notice that my passport was going to expire with a follow-up
at the 3-month stage.
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Thème :Services en ligne en général
How about spending less money trying to jazz up the presentation and more money making the services
useful and available to those that need them?
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Thème :Services en ligne en général
Extended Validation (EV) SSL certificates have been around for several years now (i.e. part or all
of the browser address bar turns green in the recent versions of IE, Firefox, Chrome, etc.) and yet
only two (National Bank and BMO) of the big five Canadian banks have implemented this technology.
The advantage of using EV SSL certificates over traditional SSL certificates (i.e. the padlock) is
that it thwarts phishing attacks. Once users become accustomed to looking for the green bar, if
t...
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Thème :Services en ligne en général
just like to sugest that an office oe a security ombudsman be created that would oversee who is
accessing information and why
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Thème :Services en ligne en général
Perhaps your method of surveying Canadians through this process is not sensitive to differences
including reading ability. Would the 'playing field' be more leveled with the imbedded option to
provide audio for each question, also perhaps visual instructional movies?
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Thème :Services en ligne en général
A data base of scientific information compiled by unbiased scientific experts pertaining to
currently important topics. Such as: global warming, energy choices, herbicide - pesticide impact,
cost comparison of energy, food, transportation, housing choices. Etc.,Etc. The information provided
by the media is often biased and inaccurate.
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Thème :Services en ligne en général
While government eservices could very well make life easier for many Canadians who are tech savvy
and have access to smartphones, computers and other devices, many are not tech savvy nor do they
have such access, either through finacial barriers or personal abilities. Also how many offices
would be closed and how many jobs lost to this new technology? Also databases are cold and
impersonal and cannot make well informed judgement calls. I fear with an increase in eservices there
will be a dec...
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Thème :Services en ligne en général
Have a single point of login and be able to check off those services you wished to use and as there
are changes in you life change those services either by using more or less services
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Thème :Services en ligne en général
People have different needs and wants regarding security.
Let individuals and corporations choose
(and pay for) various levels of security.
Those less concerned may choose a simple password based
system.
Those more concerned may prefer a hardware / password mix like the chip system on credit
cards.
Where rigorous security is needed there could be multiple levels of challenge /
authorization.
Current technology favors a password / photo system where so many devices support an
embedded ca...
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Thème :Services en ligne en général
An ID card for each individual to enable a person to access all government services such as driver's
license registration on-line, birth records, health records, OAS and CPP and all other changes that
are contemplated or made by governments.
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Thème :Services en ligne en général
Making it easier to renew a pet's licence might encourage more owners to do so. Some services
specifically for pet owners might be helpful - finding the nearest dog park, vet, pet friendly
hotels, etc.
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Thème :Services en ligne en général
Let's look at ways to bring in more tax revenue by making it easier to comply with existing
law.
The Canada Revenue Agency has said that if you employ someone to work for you on a part time
basis, like babysitting your child on a routine basis for example, that you are generally required
to take deductions for EI, CPP and income tax. A large proportion of the population do not do this,
even though it is the law. I don't believe that most people cheat on their taxes, but in my
experience,...
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Thème :Services en ligne en général
Right now, immigration online support is extremely weak, bureaucratic, time consuming and
unsystematic.
Create an online application process that streamlines applications, stores
information and can link directly to third party systems for verification of identity etc. Provide
waiting time updates, direct information on any missing pieces that need to be sent to the
immigration office, book medical checks, book in person interview, know when you're getting your ID
card, when you qualify ...
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Thème :Services en ligne en général
How about an Eservice that allows you to Delete all the data and photos the Government has of
you.
You don't want to be tracked, You don't want to be subject to profiling, You don't want your
current pictures stored as 'Facial Recognition points' so you can be tracked across the
country.
You might not want your kids logged in as another future Taxpayer.
All you want is to
live your life.
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Thème :Services en ligne en général
que l'acces se fasse par un quichet unique qui après avoir posée quelques question nous redirige
vers le bon ministère ou service
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Thème :Services en ligne en général
Un site à l'usage des nouveaux immigrants pourrait être proposé afin de les guider dans leur
intégration (quoi faire pour s'intégrer, quoi savoir, ou obtenir des renseignements sur un sujet
particulier, quel(s) document(s) remplir dans telle situation, exemples de différences culturelles
et comment les surmonter, aide à l'emploi, aide à la recherche d'information, traduction des
démarches administratives dans différentes langues, mise en place de checklist pour ne rien
oublier dan...
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Thème :Services en ligne en général
I just submitted a comment on 24/7 availability, but I am not sure if it registered under my name. I
am now logged on with an account, so, just in case, here I go again:
While 24/7 availability is
nice, it is expensive. I could be enough to know that the eservice is not available on Sundays, or
maybe even weekends and holidays.
The important thing is to be availbel during the working day, and
be working well during the working day
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Thème :Services en ligne en général
Bio metrics. eliminate cash money. Money leaving or entering accounts have to have a legitimate
source, easily tracked and traced and taxed. Somebody will know where you are and what you are doing
at all times. a retina scan will allow easy air travel If you are not in the system you do not fly.
buy or sell. A brave new world perhaps. I predict within 10 years, perhaps as many as 30 years
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Thème :Services en ligne en général
Why not use a Skype type of system - if using a computer anyway - then have photo on file, talk to
the service provider and get it done that way
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Thème :Services en ligne en général
A centralized, secure data warehouse should store ONLY our identification and our opt-in
information. Other personal information would continue to be stored by the relevant service
organizations.
When we establish our identity with the central data warehouse, we are given
information on different areas, life events, etc. that may be of interest to us. We then select
only the services that we are interested in.
Once we opt in, we then indicate, for each opt-in
service, what specific ...
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Thème :Services en ligne en général
Passwords can be forgotten, stolen or hacked.
Thumbprint readers are still unreliable.
But most
smartphones and tablets have front facing cameras designed mainly for chatting with friends. Most
PC's have webcams as well.
Use facial recognition to validate the user.
There actually is a
Samsung phone available today that does that instead of a password. (See link)
For govt or
banking services a single visit to an official office/bank branch to take the initial verification
pho...
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Thème :Services en ligne en général
I HATE the idea of using a bank password to access government services. It sounds like something
out of Orwell.
Why not have a biometric app that you could sign up for once at a government
office (so they know it is you) and then, thereafter, have some kind of app or program on your
smartphone, ipod or tablet that would scan your thumbprint, retina, etc. Passwords are so
yesterday!
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Thème :Services en ligne en général
I don't think people will like the idea of mixing financial institutions with government for
security or having to pay each time for the services. instead you should offer a software program
each year for a small fee which will cover everything. without the software you can not access the
e-services which will eliminate a lot of the public online threats.
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Thème :Services en ligne en général
Windows 8 has the ability to use one of my photos as a method to sign in. You have to click 3 points
on the photo to register the password. To sign in you have to click the 3 points in the correct
order. Much easier than remembering a password. The photo we use would be stored on our computer or
electronic device. Only the 3 points on an x,y graph and their order would be sent off to the
government site with their sign on id to allow or deny access. Using bank information or
transferring one...
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Thème :Services en ligne en général
just ask the vets whose medical info was sprayed all over government and the media. This entire
exercise is a blatant push-poll flogging a foregone decision to take away peoples' jobs and hand
them over to a handful of database jockeys who will dump out any info they are asked to by their
'masters' who have no conception of what 'public service' or 'democracy' means
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Thème :Services en ligne en général
Now I know the title alone is going to bring a lot of thumbs down. Just here me out. Those of us
with pets will spend hundreds of dollars to ensure our pets are "chipped" in order to find them if
they happen to go missing. We will also spent just as much to ensure our precious vehicles are
chipped in order to retrieve them if they are stolen. Why not for the one's we love most. I know
there is the negative side that not only would "Big Brother" aka the government would be able to
track us b...
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Thème :Services en ligne en général
Databases and eserices should be contracted out. A private sector service provider would have lots
of incentive to protect itself against liability arising from leaks or abuse of information. Public
servants do not.
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Aider à façonner l'avenir du gouvernement
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